Terms and Conditions

Shipping & Delivery

All items listed in this website’s store (Shop) include shipping unless stated otherwise.

Certain products are dispatched by Georg Voros (We, us, our). Other products are dispatched via our third party suppliers. Order confirmation will indicate where a product is being dispatched from. Allow up to 14 working days to receive any order after processing.

Multiple item orders that include products dispatched from Georg Voros and any third party supplier will be dispatched within three days of each item becoming available for dispatch.

Privacy & Security

Online credit card payments are not processed through pages controlled by Georg Voros.

All online credit card payments to Georg Voros are processed by Paypal.

We accept payments from a Paypal account.

We do not accept credit card payments over the telephone.

We accept cheques. Products will only be dispatched once a cheque payment has cleared.

We do not store credit card details nor do we share customer details with any third parties.

If we ask for personal details such as a delivery address this is for the purpose of fulfilling your order and for delivery of any physical products that we send to you. This information is not stored by us and is required to be re-entered for any new orders where delivery is fulfilled by us.

We only store your email address for purposes of Georg Voros and/or Georg Voros related business product marketing that you consent to receive when supplying us with your email address. You can unsubscribe from this service at any time.

We are GDPR compliant.

Returns & Replacements

Please be certain when placing your order that you are 100% sure with the choice of item/s you are buying as no refunds are given on products that are not faulty.

Please check your order: Ensure the quantity and quality of the products match what you ordered. If there are discrepancies contact us immediately.

Regardless of territory, no refunds are given on any downloadable items that include but are not limited to audiobooks, ebooks and music audio albums. If an incorrect item is sent the correct replacement will be offered.

Regardless of territory, no refunds are given on virtual services such as online music lessons and chat support sessions.

If you have not received, or if your downloadable item is faulty please contact us immediately.

Only physical items will be replaced or refunded.

Returns Policy on physical goods:

Refunds will only be given on faulty items of a physical nature that include but are not limited to printed books, CD’s and other printed material.

If any such item is returned within fourteen days of receipt, in the same condition as it was shipped by Georg Voros or any of our third party suppliers, we offer either a replacement product, or full refund on the item minus the cost of postage and packaging (return postage is to be paid by the purchaser).  The option to exercise either of these is made by the buyer in writing to Georg Voros.

Every effort is made to describe all items in an accurate manner. We advise you to ask any relevant questions prior to placing your order. To ensure you are happy with what you receive, we are happy to provide any information you require before you place your order.

If your order is incorrect – either you’ve made a mistake or we’ve made a mistake – contact us immediately, so we can rectify this.

Refunds

No refunds are given on any products/items under $5 in value at point of sale.

Refunds of $5 or over will be issued via the method used for payment. Please note that it takes a few days for a credit card payment to disburse to us, before the refund can be issued to the customer’s credit card. Paypal account payments are refunded back into the customers issuing account with any refund fees at the customers expense.

Payments

All online credit card payments to Georg Voros are processed by Paypal.

We accept payments from a Paypal account.

We do not accept credit card payments over the telephone.

We accept cheques. Products will only be dispatched once a cheque payment has cleared.

The use of this website is subject to the following terms of use:

The content of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties. Please see our Cookie Policy.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The information contained in this website is for general information purposes only. The information is provided by Georg Voros and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Images and photographic representations of products are for illustration purposes only and we reserve the right to alter, improve and revise any details or features of our products at any time.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Georg Voros. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Georg Voros takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.